All return requests must be submitted via our Returns Portal within 14 days of delivery. Once your return is approved, you’ll have 5 days to send the item(s) back before your return label expires.

If you added Free Returns at checkout:

• If you're in the USA or Australia and selected Free Returns at checkout, your return label is fully covered—you won’t need to pay for a label to send your item(s) back. Simply follow the steps in the portal.
• For store credit: You won’t have to pay anything extra.
• For exchanges: You’ll need to pay for shipping on the new item being sent out.

If you didn’t add Free Returns:

• You’ll need to purchase a return label through the Returns Portal when submitting your request. We offer the lowest rates through our partnered services.

Start your return now via our Returns Portal.

In accordance with the Australian Consumer Law (ACL), we do not offer refunds for:

• Change of mind
• Incorrect choice of size, including failure to use the size guide before purchasing
• Items listed as "imperfectly perfect" with known faults disclosed prior to purchase
• Incorrect delivery address provided at checkout

We will, however, honor refunds or replacements in cases where a product is deemed faulty or not as described, as per ACCC guidelines. If you believe your item falls under this category, please contact our team for assistance.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Under Australian Consumer Law (ACL), businesses are not required to provide refunds for change of mind, including order cancellations. However, we offer store credit for cancelled orders as a goodwill gesture. If you wish to proceed with a cancellation, please contact our team as soon as possible.

Customers are responsible for the postage costs of exchange items. As a small business, we are unable to cover these expenses to keep our operations running sustainably.

If return shipping payment (once return is recieved and proccessed) is not completed within 14 days of the shipping invoice being issued, a $10 restocking fee per item will apply. This fee covers processing costs for already processed exchange items. We will then issue a store credit to your account less the fees incurred.

Exceptions / non-returnable items
Certain types of items cannot be returned, like any item on sale or any worn/everyday wear items
Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.

By completing your purchase, you agree to our terms and conditions.

• If we are unable to replace a faulty item or issue store credit, we may offer a refund, minus a $15 restocking fee. Please note that all shipping fees are non-refundable.
• If an order is returned to us due to an incorrect address provided at checkout or return-to-sender (RTS) from non-collection, we can arrange reshipment at the customer’s expense. We are not obligated to provide a refund for RTS or incorrectly addressed orders, as per Australian Consumer Law (ACL).

In the rare outcome of an item not being in stock (website has oversold an item) we can offer a different style, store credit or in some cases refund less fees occurred during transaction. 
Third party fees such as Afterpay, Latitude Pay and Klarna occur a fee along with a 2% fee via Shopify.
Your refunded amount will be less the fees